RSA Briefing
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Section 06

Do's & Don'ts

Quick reference on the floor.

Do

  • Smile and make eye contact
  • Use plain language
  • Listen more than you speak
  • Encourage questions
  • Share information confidently
  • Keep conversations relaxed and natural
  • Thank people for taking part

Don't

  • Judge people
  • Lecture people
  • Argue with attendees
  • Tell somebody they are safe to drive
  • Give legal advice
  • Create fear or embarrassment
  • Pressure somebody into participating

We are here to inform. The decision always belongs to the individual.